STORE POLICY
OUR SHIPPING POLICY
We offer flat-rate shipping to keep things simple and predictable at checkout. Our syrups are crafted to be semi-rich for perfect mixing and are packaged in durable glass bottles to preserve their quality. As a result, shipments can be somewhat heavy. Orders are typically delivered within 5 to 7 business days after being shipped. Please allow additional time during holidays or peak seasons.
RETURNS POLICY
Due to the nature of our product being a consumable food item, we are unable to accept returns or offer refunds. If you experience any issues with your order, please don’t hesitate to contact us—we’re happy to assist in resolving any concerns.
PRIVACY POLICY
Trust Us with Your Information
Black Tie Cocktail Syrups is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
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​All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Your satisfaction is important to us, and we’re here to ensure you have the best experience possible. If you have any questions, feel free to reach out via our contact page.
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Thank you for your support!
– Matt & Patti Clark